Setup guides
Use registrar-specific docs for API prerequisites, credential creation, and connection limits.
View setup guidesStart here
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Email support
Send screenshots, registrar names, error messages, and the domain affected so we can triage faster.
support@collective.domainsSecurity questions
Review how registrar API keys are stored, what access is needed, and how to revoke them.
Read security detailsPrivacy requests
Submit access, deletion, correction, or opt-out requests through the privacy center.
Open privacy centerResponse times
Urgent production issues should include the affected domain, registrar, and whether DNS, SSL, email, or renewal is affected.
Free
Community and docs-first support
2-3 business daysIndie
Email support for active portfolios
24-48 hoursPro
Priority support for agencies and teams
Within hoursSend us a message
Include the registrar, domain name, expected result, actual result, and whether the issue is blocking a launch, renewal, or client handoff.