Refund Policy

Welcome to Domain Collective. We are committed to the satisfaction of our users and believe in providing a transparent and fair refund policy. This 20-Day Refund Policy outlines the conditions under which users who have made purchases through our platform, collective.domains, can request a refund.

Eligibility for Refund

1. Refund Request Period: Users are eligible to request a refund within 20 days from the date of purchase. Requests submitted after the 20-day period will not be eligible for a refund.

2. Condition of Product or Service: To qualify for a refund, the product or service must not have been significantly used, altered, or consumed. We reserve the right to refuse a refund if the product or service has been utilized to a degree which diminishes its value.

3. Proof of Purchase: Users must provide a valid proof of purchase or receipt when requesting a refund. This is necessary to verify the transaction and purchase date.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our support team via support@collective.domains with the subject line "Refund Request." Please include your proof of purchase, the reason for requesting a refund, and any other relevant information in your email.

2. Review Process: Upon receiving your request, our team will review your eligibility for a refund based on the criteria outlined in this policy. This process may take up to 7 business days.

3. Communication: We will communicate our decision regarding your refund request via email. If approved, we will also inform you of the refund process and timeline.

Refund Process

1. Refund Method: Refunds will be processed using the original method of payment. If this is not possible, we will work with you to find an alternative refund method.

2. Processing Time: Once approved, refunds may take up to 14 business days to be processed and reflected in your account. The exact timing may vary depending on your bank or payment provider.

3. Cancellation of Services: If your refund request is related to a subscription or ongoing service, the service will be terminated upon the processing of your refund.

Exceptions

Please note that certain products or services may be non-refundable or subject to specific refund conditions. These exceptions will be clearly stated at the time of purchase.

Contact Us

If you have any questions about this 20-Day Refund Policy or your eligibility for a refund, please contact us at support@collective.domains. Our team is here to assist you with any concerns or inquiries you may have.

Changes to the Refund Policy

Domain Collective reserves the right to modify this 20-Day Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes signifies your acceptance of these changes.

Last updated: 17th February, 2024